Frequently Asked Questions

Q: How do I sign up to use online banking?
A: To begin using online banking, click “Enroll Now” in the Login Section. After submitting your enrollment information, you should receive your Access ID and Temporary Password within 3-5 business days.

Q: Do I need special software?
A: No. You may access Online Banking anytime day or night through our Web Site. There is no need to install software or download programs.

Q: Why do I need an 8 to 16 digit, alpha-numeric, case sensitive password?
A: To increase the level of security for your accounts. While shorter, less complex password structures are secure, the fact remains the longer the password, the greater the security. Additionally, by using both letters and numbers, the security factor is increased even more.

Q: What is an “alpha-numeric, case sensitive password”?
A: “Alphanumeric” refers to the fact that both numbers and letters are used. “Case sensitive” means that both upper and lower case letters are used; therefore, “a” is not the same as “A”. For example, if your password is “Clarion3” you must type it exactly like that. “clarion3” will not allow you to enter the system. This method is used to provide you with a higher level of security.

Q: Can I change my password?
A: Yes. You can change your password at any time by clicking the “Change Password” button at the top of the page after logging into the Online Banking Application.

Q: What if I forget my Access ID and/or Password?
A: Because of our commitment to your privacy and the security of your information, we will need a written, signed request from you to reset this information. A new Access ID and/or Password will be sent to you in the mail.

Q: What accounts can I access through Online Banking?
A: You can access any of your Clarion County Community Bank Checking, Savings, CD’s, Loans or Safe Deposit Box accounts. Some accounts provide information only and are not available for transactional activity.

Q: Is there a fee for using Online Banking?
A: Basic Online Banking is a FREE service to our customers! Additional fees do apply to our Online+Plus product and Bill Payment services.

Q: How current is the information?
A: The available balance for Checking and Savings accounts is real-time and will change throughout the day based on your activity. All other account information such as Loan and Certificate of Deposit balances are current as of the end of day processing from the previous business day.

Q: When will my transfers take place?
A: Transfers made prior to 4:00pm Eastern Time on regular business days will be credited that same day. Transfers made after 4:00pm will be credited on the following business day.

Q: Will Online Banking work with my favorite money management programs?
A: Absolutely! Online Banking will allow you to export your transaction information into formats compatible with Quickbooks, Quicken, Microsoft Money, and Excel.

Q: What browser should I use to access Online Banking?
A: We require that you use an Internet Browser that supports 128-bit encryption. Either Microsoft Explorer (4.0 or newer) or Netscape Navigator (4.07 or newer) can be used.

Q: What should I do if I have other questions?
A: If you would like more information on performing a specific function within Online Banking, please contact a Customer Service Representative at any of our offices.